Our Team is here for you and your dog!

Frequently Asked Questions

Where do your products come from?

We design in NYC and products are manufactured in Olathe, Kansas, USA. 

Typically how long does it take for mybonebag order to arrive?

We currently ship everywhere in the United State. We currently do not ship internationally.Shipping times:Local orders take 3-9 business days to be delivered to you and we ship within 1-2 business days.Shipping time might vary depending on location, shipment method and other factors.

How do I track my package? 

Once your package hits the road, you will receive an email letting you know that your order is on its way! You’ll be able to keep an eye on your packages’ progress via the tracking link provided.Please note that tracking data may take up to 1-2 business days to appear on the USPS or DHL websites.If you still need help locating your pet's package, we can help! The BoneBag team is available by emailing a specialist at

What If my pup doesn't like MyboneBag Item? Do you offer returns or exchanges?

If your dog doesn't love something from our site, we are dedicated to help find the perfect match! ! If you're not sure what to try, we're always happy to give recommendation because a happy dog is the ultimate treat! We offer a 30-days Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - we offer 100% refund.Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. For returns, please fill out return. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.Refund (if Applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your method of payment, within a certain amount of days.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

How Do I return my online order?

To return items by mail using a carrier of your choice, please click link below. 

I forgot to add a promo code or referral credit. What should I do?

It's ok! We're happy to help you with your order.To get started, please have your order number handy (and your friend's email address if you'd like to apply a referral credit), and contact our Customer Experience team by emailing with subject header - " Referral Credit Help" . Please note,  we're only able to apply one promotion or referral credit per order.